Customer Service Manager:

Customer Service Manager is a multi award winning Service and Maintenance application that can help manage the resources, products and services your business provides.

Customer Service Manager is Technisoft's flagship product. Technisoft has been in the Service Industry for over 20 years and has been developing Customer Service Management software solutions for more than 15 years. Technisoft is a Sage Development Partner.

Customer Service Manager links the different aspects of the Service process including:

• Quotations, Jobs, Projects, Invoices, Credits, Templates
• Job Planner, Labour Scheduling and Dispatch
• Response Tracking, Escalation Management
• Labour / Time Billing (Time Entry)
• Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labour & Parts Requirements calculated in advance
• Service Level Agreements / Contracts
• Warranty, Manufacturer/Vendor & Customer Returns (RMA’s)
• Serialized Tracking of Equipment
• Symptom, Fault, Solution Knowledge Base
• Metering (including conditional maintenance)
• Site and Equipment History
• Rentals
• Requisitions and Purchase Orders
• Subcontracting
• Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
• Financial Distribution Statistics by Site, Employee, Model, Industry, and more
• Notations, Instructions, including File Attachments and Follow-ups
• Fully securitized Employee and Customer Web Portals
• PDA Mobile Field Solutions (online/offline)
• Integration to Sage Accpac GL/AR/IC/AP/PO/SN/LT/CRM
• Service Centres / Branches / Departments / Divisions, and more.

Customer Service Manager allows you to access your data locally or from the field using mobile or Web technologies to save time, lower expenses, monitor profitability, increase productivity and most importantly, improve customer satisfaction.

Customer Service Manager integrates with Sage Accpac ERP Series products and product scalability across the ERP Series allows Customer Service Manager to grow with your business, protecting your investment.

To Find out more about Customer Service Manager Sage & IDL Systems Products: Please Contact us:

Phone: 0845 092 0926

Email: Click Here to Email IDL Systems: (sales@idlsystems.co.uk).