When it comes to choosing
the right customer relationship management (CRM) system for
your business, it’s important to understand all the benefits
of an integrated CRM system before beginning your selection
process.
Product Overview
Sage CRM is a
feature-rich Customer Relationship
Management (CRM) solution which
is easy-to-use and fast to deploy. It
offers out-of-the-box but configurable
business process automation. With Sage CRM,
you can quickly analyse, manage, and
synchronise sales, marketing, and customer
care activities across all points of
contact, giving you true business
visibility. It links all departments to a
single system that is deployed across an
Internet architecture providing obvious
efficiencies in terms of deployment,
maintenance and access.
Our sophisticated, yet easy to use, Web
Services interface, means it's also easy
to integrate Sage CRM with other
applications.
Designed to introduce the real benefits of
CRM to your organisation, Sage CRM uses
industry-leading technology to foster better
business practices and improve information
exchange throughout your organisation.
Sage CRM Can Help Your Company to
:
Improve Sales Performance:
Sage CRM gives you the tools you need to sell more effectively.
Sales users have instant access to calendars, accounts, reports,
pipelines, contacts and call lists and all sales information is
stored centrally making it easy to track and report on.
Plan,
execute and audit more targeted marketing campaigns
Sage CRM makes it easy for you to track each phase of a
marketing campaign and provides all the tools you need for
meaningful analysis and powerful campaign measurement. You can
profile customers and prospects based on specific criteria and
this, along with direct integration to mass email and CTI
functionality, makes Sage CRM an invaluable tool for successful
marketing.
Efficiently resolve customer issues Sage CRM provides customer service professionals with
user-friendly tools to access relevant customer data including
purchases, call and escalation histories, interactions, emails
and documents sent and received. Armed with this customer
knowledge they can handle customer queries more efficiently,
which in turn enhances and strengthens the customer experience
whilst improving job satisfaction.
